Terms and conditions
Last updated: August 29, 2023
Section 1: Service
Bluto is a bread delivery service that delivers French fresh and artisanal bread directly to your doorstep.
All of our products come from our partner La Boulangerie Robuchon, a French artisan baker.
Bluto is defining its delivery area through postcodes. While we want to spread our love for quality and tasty bread as far as possible, the service is not available everywhere in London (yet). Here is the list of zip codes where we are currently operating:
- N6;
- NW1, NW3, NW5, NW6, NW8;
- SW1, SW3, SW4, SW5, SW6, SW7, SW8, SW10, SW11, SW12, SW18;
- W1, W2, W3, W4, W5, W6, W7, W8, W9, W10, W11, W12, W13, W14.
Section 2: Products
Bluto offers a wide range of breads,viennoiseries, spreads and drinks. Our full menu can be found on our product page.
Section 3: Ordering
We only take online orders, and all orders made generate a payment.
The delivery address is the one registered on the user account. Each account has one delivery address, which can be modified at all times. Please note that changing the address will automatically cancel all upcoming orders. If the customer has one or multiple one-off orders, they will have to pace them again. The same goes for any recurring order.
Every order can be edited or cancelled up until 10am the day before delivery.
If you wish to cancel an order after 10am, we will charge half of the price of the order. This is due to the fact that from that point, orders have been sent to the bakery and they have started preparing the products.
Section 4: Pricing & Payment
The customer can request a fortnightly invoice (including VAT) at contact@bluto.co.uk.
All of our prices are inclusive of tax.
There is no minimum basket size.
We apply a delivery fee and a service fee for all orders, to cover running costs. There is no fee for orders over £30.
The delivery fee lowers as your basket increases. The service fee depends on the time of day you order, and is lower for recurring orders.
Here is a table to sum it up (scroll horizontally if the right side of the table is hidden):
| Days | Weekdays | Weekend | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Slots | 06:00 - 08:00 | 08:00 - 12:00 | 07:00 - 09:00 | 09:00 - 12:00 | ||||||||
| One-off | Delivery | Service | Total | Delivery | Service | Total | Delivery | Service | Total | Delivery | Service | Total |
| £0-£10 | 2.40 | 1.00 | 3.40 | 2.40 | 0.50 | 2.90 | 2.40 | 1.50 | 3.90 | 2.40 | 0.50 | 2.90 |
| £10-£20 | 1.40 | 1.00 | 2.40 | 1.40 | 0.50 | 1.90 | 1.40 | 1.50 | 2.90 | 1.40 | 0.50 | 1.90 |
| £20-£30 | 0.50 | 1.00 | 1.50 | 0.50 | 0.50 | 1.00 | 0.50 | 1.50 | 2.00 | 0.50 | 0.50 | 1.00 |
| £30+ | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 |
| Recurring | Delivery | Service | Total | Delivery | Service | Total | Delivery | Service | Total | Delivery | Service | Total |
| £0-£10 | 2.40 | 0.50 | 2.90 | 2.40 | 0.00 | 2.40 | 2.40 | 1.00 | 3.40 | 2.40 | 0.00 | 2.40 |
| £10-£20 | 1.40 | 0.50 | 1.90 | 1.40 | 0.00 | 1.40 | 1.40 | 1.00 | 2.40 | 1.40 | 0.00 | 1.40 |
| £20-£30 | 0.50 | 0.50 | 1.00 | 0.50 | 0.00 | 0.50 | 0.50 | 1.00 | 1.50 | 0.50 | 0.00 | 0.50 |
| £30+ | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 | 0.00 |
For one-off deliveries the customer is debited the day of delivery around 1:15am.
For recurring orders the customer will be charged every 1st and 15th of the month for the past two weeks, including the day of the debit. The customer accepts that the credit card linked to their account will be charged automatically twice a month.
Section 5: Delivery
Delivery times are:
- Wednesday to Friday: 6am-12pm
- Saturday & Sunday: 7am-12pm
The customer is responsible for the accuracy of the information that they provide, regarding their delivery address and their personal information.
Bluto will not be responsible in the case of delivery failure caused by inaccuracy of information provided by the customer.
For hand-to-hand deliveries products will be given directly to the customer, respecting all sanitary requirements.
For drop-off deliveries as part of a recurring order, we’ll provide the customer with one of our waterproof reusable bread bags. Products will be dropped at the address given in the customer’s account. The customer accepts that products are dropped at their doorstep, with no signature requirement. A photograph of the bag will be taken as proof of delivery.
The customer is asked to leave the complimentary bread bag provided by us during the first delivery in front of their door before each delivery.
If no bag is left when the delivery takes place, a second bag will be provided. This second bag will be kept by the customer until the next delivery, when they will return it.
The only delivery option for one-off orders is hand-to-hand. One-off orders can be dropped off if the customer specifically asks for it.
In the event of any issue regarding the delivery, the customer is asked to contact us as soon as possible.
If we miss the delivery due to an error on the customer’s part (wrong address, no answer at the door, forgot to pause order, etc.), we will charge half of the price of the order and we will send an email or SMS to notify them.
If it happens a second time, we will charge the full price of the order. We will contact the customer to ask if they wish to pause or stop their recurring delivery. If we are unable to reach them we will cancel all upcoming deliveries if there are some.
If the customer has a recurring order, if we are unable to reach them or they do not contact us in the four weeks following the second missed delivery, we will cancel the recurring order.
In case of a confirmed theft, Bluto will do its best to help the customer by delivering the products again or with a full or partial refund.
Section 6: Security
The whole payment process is encrypted and protected. Bluteau Ltd uses Stripe for its payment processes, meaning that Bluto does not hold any sensitive data. All the payment details are safely stored and encrypted by our payment provider Stripe.
Section 7: Force majeure
The service is relieved of its contractual and legal obligations in case of force majeure which prevents the fulfilment of deliveries.
Force majeure includes:
- strikes beyond our control or our partners’;
- blocking of road network;
- acts of war or terrorism;
- extreme weather conditions.