Frequently Asked Questions

We operate in the following postcodes:

• N6;
• NW1, NW3, NW5, NW6, NW8;
• SW1, SW3, SW4, SW5, SW6, SW7, SW8, SW10, SW11, SW12, SW18;
• W1, W2, W3, W4, W5, W6, W7, W8, W9, W10, W11, W12, W13, W14.

We are doing our best to expand our zone as fast as possible so even if you are not in our delivery area, you can still sign up to be notified about our expansion (by checking your postcode on the sign up page).

• Wednesday to Friday: 6am-12pm
• Saturday and Sunday: 7am-12pm

Here are our opening times per postcode:

• W2, W6, W8, W9, W10, W11, W12, W14, SW3, SW5, SW6, SW7, SW10: Wednesday-Friday 6am-12pm, Saturday-Sunday 7am-12pm
• W3, W4, W5, W7, W13: Wednesday-Friday 6am-12pm, Sunday 9am-12pm
• SW4, SW8, SW11, SW12, SW18: Wednesday-Friday 6am-12pm, Saturday 9am-12pm
• SW1, W1, NW1, NW3, NW5, NW6, NW8, N6: Wednesday-Friday 6am-12pm

Check the full map on our delivery zone page.

We apply a delivery fee and a service fee for all orders, to cover running costs. There is no fee for orders over £30.

The delivery fee lowers as your basket increases. The service fee depends on the time of day you order, and is lower for recurring orders.

Here is a table to sum it up (scroll horizontally if the right side of the table is hidden):

It depends on your needs. If you want to try the service and taste the products, order for a special occasion and not on a regular basis, we recommend the one-off order. Find more information in the section below.

If you prefer to get delivered on a weekly basis and take advantage of the drop-off option, then go for the recurring order. It’s totally flexible and very easy to use. Find more information in the section below.

There is no minimum basket!

You can order up to 15 items per product. If you wish to place a large order, please use the contact form or contact us at contact@bluto.co.uk.

Baking bread is a long process. As we ask La Boulangerie Robuchon to bake the exact number of products you’ve ordered to avoid any waste, we need to know in advance how much they need to produce. That is why you can order or edit your order until 10am the day before delivery.

Our products are packed in biodegradable paper to protect against humidity. Every new recurring order with the drop-off option comes with a complimentary waterproof reusable bread bag.

You can pay with credit or debit cards with Visa, Mastercard or American Express logos. Unfortunately, we are currently unable to accept Paypal.

You can change your details in My account > Profile & settings > Account details.

Please note that changing your address will automatically cancel your upcoming orders. If you go for a one-off order, change it before you order. If you have a recurring order, you’ll have to place it again.

We are extremely proud to be working with La Boulangerie Robuchon. They offer the best quality in London and bake their bread every day so it is always fresh.

For sure! All products are artisanal. José Martin and his team work hard seven days a week to provide you the best products, with the best ingredients.

You can check the full menu on our product page.

It is literally going from the oven to your door. As we want you to enjoy the best products, we pick up the bread directly from the oven. It is still warm when we load it. If you have a recurring delivery and have opted for the drop-off option, your bread will be packed in our waterproof reusable Blutobag to keep it fresh until you pick it up.

Yes we have! We are pleased to offer one of the best gluten free bread in town, according to our customers who tasted it.

Please note that the gluten free bread may contain traces of gluten and is thus not suitable for coeliacs.

You can find the ingredients and allergens for each product on their dedicated page. Click here to see our product page.

Please note that all our products may contain traces of nuts, and that the gluten free bread may contain traces of gluten and is thus not suitable for coeliacs.

With a recurring order, you choose to be delivered on a weekly basis. You select the days, time slots and products that suit you best, and voilà! Order once and get fresh bread every week. You also have access to the drop-off option. We are like the milkman, but with bread!

We designed this service to fit your daily habits as much as possible. That’s why you can:

• Edit : change your products, days, or time slots as many times as you want before the 10am cut off time for the next day delivery. To edit, click on the edit button on your dashboard.
• Pause : if you go on holiday or just want to skip a delivery. To pause, click on the pause button on your dashboard.
• Cancel : at any time. No engagement is one of our promises. To cancel, click on this icon on My account > Profile & settings > Orders.

Baking bread is a long process. As we ask La Boulangerie Robuchon to bake the exact number of products to avoid any waste, we need to know in advance how much they need to produce. That is why you can order, edit, pause or cancel your recurring order until 10am the day before your next delivery.

You can click that button to add products to a specific delivery of your recurring order.

Unfortunately you can’t. The reason why we need a return date is to keep your time slots safe when you come back. However, you can still create one-off orders until your recurring delivery starts again, or contact us so that we can find a solution!

Of course! You can have as many one-off orders as you want in addition to your recurring delivery.

You will be charged on the 1st and 15th of each month for the last two weeks deliveries, including the day of the debit.

You can change your details in My account > Profile & settings > Account details.

Please note that changing your address will automatically cancel your recurring order. You will have to place it again.

If you opted for the hand-to-hand option we will first try to call you. If you don’t answer, we will keep your order and once we reach you we will try to get your order delivered as soon as possible. If you opted for the drop-off option, there is no way for us to know that you didn’t pick up your bag. Please note that you will charge half of the price of your order when it is the first time.

We will then contact you to ask if you wish to pause or stop your recurring delivery, but you will be charged the full price of your order this time. If we are unable to contact you we will cancel your upcoming deliveries.

If we are unable to reach you or you do not contact us in the four weeks following the second missed delivery, we will cancel your recurring order.

We use one of our Blutobags to safely leave your order at your door. It’s a complimentary waterproof reusable bag that we provide when you place a recurring order with the drop-off option. Our Blutobags are designed to keep the bread fresh and clean. They are waterproof and airtight, so you can be sure your bread will be protected from the rain, humidity, foxes, you name it! However, we advise you to choose a time slot for you to pick it up quickly, so it can be as fresh as possible when you pick it up.

Yes, like the milkman’s bottles, remember to leave your Blutobag outside before each delivery, and we will switch it with a clean one.

You will receive an email or sms* as soon as the Blutobag is left at your door.

*Choose your notification settings in My account > Profile & settings > Notifications.

We want to establish a trustworthy relationship with you. If you forget, don’t worry. We will leave your order in a new Blutobag, and you will receive an email to remind you to leave it out next time. We will simply ask you to leave the extra bag(s) in the original one so we can run our operations smoothly.

If you don't feel comfortable with your order being left outside, opt for the hand-to-hand option. But rest assured; first, our Blutobags will preserve your products as mentioned above; second, we recommend you choose the right time slot so it won’t be outside for too long; and third, you receive a notification as soon as your order is delivered. Also, don’t hesitate to give us precise instructions on where to leave your order in the safest place in your address comment field.

Contact us at contact@bluto.co.uk and we will do our best to address the issue. In the event of a confirmed theft, Bluto will try its best to help you by delivering the products again or with a full or partial refund.

You can go for a one-off order if you don’t feel the need to get fresh bread on a regular basis. Sunday brunch, dinner parties, you don’t need to think too much to find a way to share good bread!

Baking bread is a long process. As we ask La Boulangerie Robuchon to bake the exact number of products to avoid any waste, we need to know in advance how much they need to produce. Therefore, you can order until 10am the day before delivery.

Yes, you can edit Edit or cancel Cancel your one-off order until 10am the day before delivery

If you wish to cancel an order after 10am, you can send us an email for us to do it, but we will charge half of the price of the order. This is due to the fact that from that point, orders have been sent to the bakery and they have started preparing the products.

You will be charged the evening preceding your delivery. This leaves you the possibility to edit or cancel your one-off order until 10am the day before delivery.

You forgot that you ordered with us or didn’t hear us knock on your door? Don't worry, this happens. If that’s the case, we will try to reach you by phone. And if you still don’t answer, we will leave your order in the safest place possible and you will get a notification. If there is no safe place for us to leave the order, we will contact you to sort it out with you as quickly as possible.

Yes, you can send a one-off order of our delicious breads and viennoiseries to your loved ones. You just have to click on “Gift an order” on your dashboard, and fill in the recipient details. Then you will be able to choose the day and time slot for the gift to be delivered, and products you want to send.

Please make sure that the recipient lives in our delivery area.

Yes you can! At checkout you have the option to write a note. We print it on a card and give it alongside the order.

Unfortunately we don’t offer gift cards or vouchers yet. But it’s definitely something we’re working on and are going to implement as soon as we can.

Don’t hesitate to contact us for special enquiries, we always find a solution!